FAQs

How does shipping work?

1

We ship stocked goods as quickly as possible. Apparel may take a little longer because many pieces are made to order, and mixed orders may arrive in separate shipments. This lets us get your coffee moving without holding it up for apparel production. Orders of $80 or more qualify for free standard shipping, even if it’s in multiple shipments.

What is your return policy?

2

Coffee and tea are final sale because they are consumable food products. We also do not accept returns or exchanges for change of mind, sizing preference or fit. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos and we’ll make it right.

How should I store my coffee, and how fresh is it?

3

Keep coffee sealed in a cool, dry place away from heat, moisture and direct sunlight. There is no need to refrigerate or freeze it for normal everyday use. We work with our roasting partner to keep inventory fresh and avoid holding unnecessary stock for long periods.

Where can I use a Hat Trick Supply Co. gift card?

4

Gift cards are currently redeemable only through the Hat Trick Supply Co. online store.